How to Improve Customer Service

Entrepreneurs are constantly looking for methods to enhance customer service, which is becoming more of a lost art in modern society. The fundamentals of good customer service advise you, the business owner, to express gratitude to your clients for their business, their time, and their investment in your good or service. This fundamental idea is then transmitted to them as you expand your staff, and so on. Customers are more likely to return to your business when they are frequently praised and appreciated with sincerity and passion.

Here is the traditional ‘thank you script’ you may have learned:

“Thank you so much for stopping in today; I appreciate your business.”

One thing that is missing in customer service is a slight flip of the “thank you” script that, the first time I was on the receiving end of, made me feel like a million bucks. Here is it:

“Thank you so much for stopping in today; I appreciate you!”

Are you grateful for their business or their purchase? Do you value the person more than the gain? Do you value your customers for who they are as people or for what they do? Both are significant, but only one truly touches a person’s heart.

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