Entrepreneurs must sell something for business to happen. We sell a vision, an idea, a product or a service. Creating an environment where sales happen and the sales mentality is ingrained in the company culture is required for a business to thrive.
Here is one simple way to close more sales and to get the big ‘yes’. Go for ‘no’! Go for ‘no’ as many times as possible. As entrepreneurs, salespeople and humans, we get a little tinge of personal offense and stinging when somebody tells us ‘no’, or at least this is the case for me. We can at times be scared to ask for fear of being told ‘no’.
Sales is about creating and fostering relationships, serving others, and offering a product or service that eliminates a pain and makes a life easier. As that happens, sales can be tracked, measured and scaled with ratios. There are always a certain number people who say ‘no’ before someone says ‘yes’.
Want to close more and sell more? Go for ‘no’, and/or ‘no for now’. When you do, you will get one step closer to the ‘yes’ you are looking for.
To get caffeinated with me on a weekly basis, click on the coffee cup to the right. When you do, I will send you a free business building tool kit, packed full of resources to help you run your business and life with excellence. Let’s do business and life on purpose and with purpose.
Entrepreneurs are always searching for how to improve customer service, which seems to be more of a lost art these days. Basic customer service tells you, the entrepreneur, to thank your customers and appreciate them for their purchase, their time, and their investment in your product or service. As you grow your team, this basic concept is then passed down to them, so on and so forth. When customers are consistently thanked and appreciated with sincerity and passion, it becomes one piece of the formula to keep them coming back to your company.
Here is the traditional ‘thank you script’ you may have learned:
“Thank you so much for stopping in today; I appreciate your business.”
One thing that is missing in customer service is a slight flip of the “thank you” script that, the first time I was on the receiving end of, made me feel like a million bucks. Here is it:
“Thank you so much for stopping in today; I appreciate you!”
Are you appreciating your customers or their purchase? Are you appreciating the person or the profit? Are you appreciating your customer for who they are or what they do? Both are important, but one really connects at the heart level with a person.
Click on the coffee cup to the right to get caffeinated with me on a weekly basis. When you do, I will send you a couple of free business building tools right away. I will also drip and drop you a weekly email packed full of inspiration, ignition and practical wisdom for your business and life.