How To Win Over an Unhappy Customer

What do you do when a customer threatens to leave your product or service? Some companies don’t respond at all, while others reply with an exit survey. But for early-stage companies, trying to win them back—and learn from their feedback—is often a better strategy.

Read more: http://articles.bplans.com/10-ideas-for-winning-back-unhappy-customers/#ixzz33i2ZokTu

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13 Ways to Surprise and Delight Your Customers Today

From handwritten notes to just-baked cookies, a simple gesture can go a long way toward shoring up customer loyalty in a competitive marketplace. Even just a quick phone call can do more to earn your customers’ long-term trust than any coupon or discount code—really.

To find out which methods have been most effective for my peers, I asked thirteen entrepreneurs to share one special way they get more word-of-mouth referrals and thumbs up. Their answers may surprise and delight you—and give you some great ideas to test drive in your own company:

Visit Article Here: http://articles.bplans.com/13-ways-to-surprise-and-delight-your-customers-today/

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11 Things Only Parents Can Teach Their Kids About Business

There are certain things that parents are uniquely equipped to teach their children. Most of those things, of course, are not about business. Yet, many of them can be applied to the working world.

Below, eleven entrepreneurs from the Young Entrepreneur Council (YEC) share lessons they plan to teach their kids, and/or lessons they learned best from their parents.

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http://articles.bplans.com/11-things-only-parents-can-teach-their-kids-about-business/